Call Center Outsourcing Analysis and Implementation

• Define Business Goals and Objectives
• Validate and Document Outsourcing Functions
• Research and Identify Potential Outsourcing Providers
• Prepare Request for Information (RFI) / Proposal(RFP)
• Distribute RFI / RFP
• Review Individual Proposals and Score
• Define Short List of Qualified Outsourcing Vendors
• Facilitate Vendor Proposal Review Meetings
• Identify Vendor Finalists
• Assist in Contract Negotiations
• Develop Business Case
• Select Final Vendor
• Prepare and Present Recommendation
• Project Manage Implementation of Outsourced Vendor Services