Our Approach

Call Center Outsourcing Analysis and Implementation

  • Define Business Goals and Objectives
  • Validate and Document Outsourcing Functions
  • Research and Identify Potential Outsourcing Providers
  • Prepare Request for Information (RFI) / Proposal(RFP)
  • Distribute RFI / RFP
  • Review Individual Proposals and Score
  • Define Short List of Qualified Outsourcing Vendors
  • Facilitate Vendor Proposal Review Meetings
  • Identify Vendor Finalists
  • Assist in Contract Negotiations
  • Develop Business Case
  • Select Final Vendor
  • Prepare and Present Recommendation
  • Project Manage Implementation of Outsourced Vendor Services
Outsourcing Intelligence