According to the recent Tholons “2013 Top 100 Outsourcing Destinations “report, Middle East and Africa has shown a growing promise with regional countries including Ghana, Morocco, Egypt, Turkey, Mauritius, and Kenya making it to the list of top 100 outsourcing destinations.
These countries have made it to the elite list of top destinations and enlisted themselves in the race to host many back office functions such as telesales, service centers, tech support center and administrative work. Most of the companies located in this region have primarily focused to address the business coming from customers in Middle East region and Eastern Europe.
Many of the countries in the Middle East and Africa offer the same appeal as other outsourcing destinations have such as low cost and skilled labor. Apart from this, companies are finding other unique advantages, including a time zone that roughly overlaps the world’s three biggest economies of North America, Europe and Asia. The region’s geographic proximity to Europe and a multilingual work force also help. And with business booming in much of the Mideast, there is more demand for Arabic speakers with native proficiency. Also, some credit must be attributed to dedicated efforts from governments there to diversify and liberalize their economies.
Contact centers in the Middle East are generally 25%-40% less expensive than US, Canada, Western Europe and Australia contact centers and can be an excellent choice for:
- Lead Generation
- Technical Support
- Help Desk
- Customer Service
- Internet Research
- Back Office Processing
- and more…
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