There is no “one size fits all” customer service outsourcing solution. There are significant differences across industries, and between companies within industries. Every company has its own brand, its own culture, something that makes it unique. Our global partners’ extensive training, comprehensive variety of services, vast resources, leading technologies, and flexibility enable us to customize our customer service outsourcing capabilities to fit your requirements, whatever those requirements may be.
Why Strategic Link?
The professionals in our Global Network are among the most highly skilled in the industry and they’re constantly honing those skills; they are trained to not only be experts about your company, your products and services, and your brand, but to be the leading experts among customer service outsourcing companies. Not only do we have the most comprehensive set of benchmarking tools in the industry, but we know how to use them in multiple scenarios, and we can customize our extensive offering to suit any outsourcing need for any company in any industry.
Strategic Link’s customer service and outsourcing quality assurance procedures ensure performance standards are set and, without exception, adhered to. We ensure our performance standards match your specific needs. And then our real-time reporting and analysis will let you know how we’re doing, whenever you want to know.
Let one of our outsourcing consultants carefully match your business with the appropriate contact center partner in our Strategic Link Network.
Choosing The Ultimate Solution
Request a free optimized benchmarking proposal to let one of our specialists analyze your specific needs along with the advantages and disadvantages of contact center location.