South Africa, commonly referred to as the gateway to Africa, is becoming one of the most promising players in the IT sector today. According to a 2008 study from the research and advisory firm IDC, IT outsourcing in the region accounts to more than one-third of its IT services market.
South Africa offers services to the domestic markets of Eastern Europe, Mexico, and Canada because of its proximity and affinity to their geography and culture. It is also compatible with Europe’s time zone. Recognizing the growing role of BPO in developing and improving economic growth, South Africa’s government launched the Accelerated and Shared Growth Initiative for South Africa (AsgiSA), In 2007, they launched an investment incentive worth R1.1 billion focusing on a broad-based marketing strategy, support programs such as investment grants and training subsidies, and a pricing framework for telecommunications to further attract outsourcing companies.
South Africa has exceptional skills in leadership, customer service, human resource, operations, and technical resource management. Its BPO sectors are highly involved in telecommunications, insurance, financial services, and other outsourced processes that involve Web design and development, sales services, human resources, data capture and conversion, benefits administration, and accounting. South Africa also has financial acumen in loan processing and collection, mortgages and insurance. Some of the largest global companies have already invested in these services, including: IBM, Siemens, Lufthansa, Fujitsu, Accenture, Kelly, Avis, and Virgin.
Contact centers in South Africa are generally 25%-40% less expensive than US, Canada, Western Europe and Australia contact centers and can be an excellent choice for:
- Lead Generation
- Technical Support
- Customer Service
- Appointment Setting
- Back Office Processing
- and more…
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