What makes a great inbound contact center service? Is it the ability to get to customer calls quickly, with a minimum of on-hold time? That’s a step in the right direction, surely, but how about getting the customers’ questions completely answered? What about knowing your company, your products and services, your customers, and using this knowledge to recognize upsell and cross-sell opportunities?
For an outsourced call center, inbound services should be seamless, completely transparent to your customers, an extension of your company. Trained professionals are responsible for receiving your customer calls on your behalf to answer their inquires, take orders, sell, and provide technical support. Inbound call or contact center performance is measured according to several metrics, including first call resolution (FCR), average handle time (AHT), time in queue(service Level) and customer satisfaction survey.
- Order taking
- Lead Generation
- Customer Service
- Technical Support
- Help Desk
- Direct Response
- and so much more…
Let one of our outsourcing consultants carefully match your business with the appropriate contact center partner in our Strategic Link Network.
Choosing The Ultimate Solution
Request a free optimized benchmarking proposal to let one of our specialists analyze your specific needs along with the advantages and disadvantages of contact center location.