Technical Support

We understand the frustration customers feel when things aren’t working as expected. We’ve all been there ourselves. Our goal is to make resolving customers’ technical issues easy – for them, and for you.

Strategic Link’s Global Network of experienced support techni​cians possesses the knowledge and skills necessary to deeply understand the details of your products. Our global network of professionals have helped clients with:

  • Proprietary Software Support
  • Basic Hardware Support
  • E-commerce Support
  • Network Traffic Troubleshooting
  • Network Carrier Escalation
  • Backend Support
  • NOC Monitoring

Outsourcing of Technical Support Operations has been growing exponentially in recent years. The availability of highly educated support agents at relatively low rates in locations such as South Africa, The Philippines, India, Pakistan, Bulgaria, and Egypt have allowed companies in the G7 nations to increase the quality of their technical support while decreasing cost.

Hiring an experienced Contact Center in the Strategic Link Network is a remarkably efficient and effective way to handle your technical support calls. We help analyze your needs, introduce you to some of the best contact centers for your application, and then allow you to correspond with each agency and decide which is the best match for your company.

Let one of our outsourcing consultants carefully match your business with the appropriate contact center partner in our Strategic Link Network.

Choosing The Ultimate Solution

Request a free optimized benchmarking proposal to let one of our specialists analyze your specific needs along with the advantages and disadvantages of contact center location.

Outsourcing Intelligence